FAQ

Welcome to the Diesel Heads FAQ page!

Here, you'll find answers to the most commonly asked questions about our products, ordering process, shipping, returns, and more. We strive to provide the best possible experience for our fellow car enthusiasts. If you have any questions that aren't covered here, please feel free to contact our customer service team. We're here to help and ensure you have a smooth and enjoyable shopping experience with Diesel Heads.

General

Q: What is Diesel Heads?
A: Diesel Heads is a fashion brand dedicated to automotive enthusiasts and car lovers. We offer a wide range of t-shirts and accessories that celebrate the car community.

Q: Where are you based?
A: We are based in Pune, Maharashtra, and we ship all across India.

Orders

Q: How do I place an order?
A: Simply browse our collection, select the items you like, choose your size, and add them to your cart. Once you’re ready, proceed to checkout and follow the instructions to complete your purchase.

Q: Do you offer cash on delivery (COD)?
A: Yes, we do offer cash on delivery. but we promote prepaid order for ensure smooth processing and delivery.

[All prepaid orders will receive 5% additional discount at checkout process via the payment partner Razorpay.]

Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, net banking, UPI, and popular digital wallets.

Shipping

Q: Do you ship across India?
A: Yes, we ship our products all across India.

Q: How long will it take to receive my order?
A: Orders are typically processed within 1-2 business days. Delivery times may vary depending on your location but generally range from 3-7 business days.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier’s tracking page.

Returns and Exchanges

Q: What is your return policy?
A: We offer a hassle-free return policy for defective or damaged products. Please contact our customer service within 7 days of receiving your order for assistance.

Q: Can I exchange an item?
A: Yes, exchanges are possible for different sizes or products, subject to availability. Please contact our customer service for further instructions.

Q: How do I initiate a return or exchange?
A: Contact our customer service team at [teamdieselheads@gmail.com] with your order number and details of the issue. We will guide you through the process.

Products

Q: What sizes are available for your t-shirts?
A: Our t-shirts are available in various sizes ranging from S to XXL. Please refer to our size chart on the product page for accurate measurements.

Q: How should I care for my Diesel Heads t-shirt?
A: To maintain the quality of your t-shirt, we recommend washing it inside out in cold water and avoiding direct sunlight while drying. Do not iron directly on the print.

Contact Us

Q: How can I contact customer service?
A: You can reach our customer service team at [teamdieselheads@gmail.com].com or fill out contact from on our Contact Us page to receive a call back from us. We are here to assist you with any questions or concerns.